Hei Hotels and Resorts 103 Reviews - Norwalk Ct 06850

Updated Mar 31, 2022

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Institute 558 of over 564 reviews

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Anthony Rutledge

354 Ratings

Cons

"Y'all must be take the hands on approach if you lot want to be successful with HEI"(in 61 reviews)

"Layoffs during the pandemic just hotels are dorsum"(in 35 reviews)

More than Pros and Cons

Pros & Cons are excerpts from user reviews. They are non authored past Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of HEI Hotels & Resorts and is not afflicted by filters.

Race / Ethnicity

• Race / Ethnicity
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• Parent or Family Caregiver
• Veteran Condition

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1. Electric current Employee, more than than 3 years

   Pros

   Loftier expectation for results. Fair accountability. Supportive environment. Working on building a best in class culture

   Cons

   Resources are stretched coming out of the pandemic.

2. Former Employee, more than 1 year

   Pros

   Beautiful property and they do pay for parking

   Cons

   All the recent reviews by senior leadership shows that they know they have terrible reviews on Glassdoor and tell the senior leaders to flood the site with positive, canned reviews. I was permit get during Covid and understand the situation, but was actively looking for new opportunities at the time based on corporate leadership. Directors had to spend all their fourth dimension doing reports that they didn't have time to atomic number 82 their teams. Corporate pulled the trigger on new systems without making sure they would piece of work for the backdrop, went with the cheapest products and then tried to effigy out work around to make them function for the properties. The diversity/women in leadership programme was a joke and actually pretty offensive. I'd suggest working for a different management company. CEO Rutledge was badly out of touch and sent out emails to the unabridged visitor with pictures from his ski trips and suggestions for movies. And so tone deaf.

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Join the HEI Hotels & Resorts team

3. Current Employee, more than iii years

   Pros

   The company is taking several steps in the last year to become a better place to piece of work and testify genuine intendance for the people who work for them. Under the new Benefits Umbrella called "HEI Loves", despite the affect of COVID associates and managing director's received merit increase, the benefits for 2022 have been improved dramatically to include additional holidays, improved PTO, 401K lucifer on twenty-four hours to name a few. As someone who has been with the company for awhile, I am very excited to see the improvements that came from much self reflection by the company.

   Cons

   Some of the "old school" heart/senior leaders seem to be hesitant to believe in the modify or assistance to create the positive change. I believe this will amend equally those individuals see this is not a wink in the pan.

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   We truly appreciate you lot taking the time to share your feedback with u.s.a. and with potential task seekers! Nosotros concur with your annotate entirely. We are extremely proud of our HEI Loves Program, and our delivery to our associates has never been stronger. Give thanks you lot again for your review, and for your loyalty to HEI!

4. Current Employee, more than 3 years

   Pros

   I have always idea of HEI as methodical and forward thinking, but in this recent pandemic, I take continued to exist impressed by their ability to go along their focus on the pulse of their employees and suit that environment to all-time serve them. But also while doing that, embracing and pivoting with new strategies in both OPS and acquirement management to allow us to remain hugely successful in a time when many companies are failing.

   Cons

   There are standards, and they are important, and some may meet them non flexible, and a con. Simply it is this very structure that has kept us successful. It is non for everyone - if you are a less structured individual, and don't like being held answerable to a standard, this would be a challenging environment for you.

   Continue reading

   Wow, thank you lot for taking the time to write such a wonderful and thoughtful review. I concur with you entirely that the pandemic has been a tipping signal of our modify in HEI and information technology'southward a very exciting time in all of our careers. We are on our way to creating one of the strongest associate cultures is the industry, and nosotros could not practise information technology without the support and hard work of our teams. Thank you for everything you exercise, and for continuing to be an abet for HEI and HEI Loves!

5. Electric current Employee, more than 1 twelvemonth

   Pros

   Since my fourth dimension working with HEI, I experience I have grown and then much as a leader. Not only with the tools and resources they provide us all to be successful, but their forward thinking, the HEI Loves Plan and focus on Diversity and Inclusion is something to be historic. I feel their awareness of this and determination to give anybody opportunities; and the put actions in place to make that happen, is one of my favorite things almost HEI. I want to take a moment to write nearly our HEI Loves Program. This personally resonates with me, as this brings me back to why I barbarous in love with hospitality to begin with; because I love people. I love making them happy, changing people with kindness and pity so creating and delivering success with a team they can experience proud of. I recall a focus on Honey, although some may see it every bit taboo, is exactly what we demand today. Seeing our height company executives exist venerable with what has happened over the by few years and open up virtually their experiences with anybody and empower usa to tell our stories as well, is something beyond remarkable. It brings a whole new level of " family," every bit a visitor but also to our teams, as nosotros encourage everyone to tell their stories. In that location has been a focus on improving our whole companies benefits, quality of life and programs and assistance to help them. Their response to all things pandemic related, has truly been impressive. Through closing a hotel and re-opening a hotel; we were give so many tools and resources for our teams to navigate through the change. They proceed to evolve, given the current situation, and then do their tools and resources to deliver results, support our teams; so we tin can focus on delivering the best experience to our guests and our team members.

   Cons

   We are a fast paced visitor, high expectations and high goals; withal, that is the biggest reason I feel I have grown so much as a leader; even with being in the industry for many years.

6. Electric current Employee, more than 5 years

   Great Place to work

   February 9, 2022 - Executive Meeting Managerin Saint Pete Beach, FL

   Recommend

   CEO Approval

   Business Outlook

   Pros

   We have a smashing team dynamic at our property. We all work difficult but have fun at the same time. I truly love where I work. The benefits have greatly improved over the last vi years. I love the new benefits they accept enacted for 2022. Health insurance is reasonably priced and the benefits are skillful. HEI is really trying to put a lot of great things in place to appreciate their employees. Our resort does a great job also. Lots of growth opportunity and internal promotions.

   Cons

   Sometimes the goals tin be unattainable.

7. One-time Employee, more than 3 years

   Pros

   Pay was decent only zero pay raise over a few years bothered me a lot

   Cons

   No brand, No loyalty, No client retention UNREAL amount of turnover due to lack of training/support/acknowledgement. All of the states who quit around the same fourth dimension felt the same way...Direction would always hope that we were all in line for the next promotion and beingness groomed for condign a GM. While they would turn and rent friends/outside. Since I left, I have constitute that this was a very, very toxic visitor for me personally who has a deep rooted passion in this industry, this is a good visitor for someone who has no experience and no clue. I am grateful I know what to look for now before accepting. Wasted years here to zero advancement although leading the team.

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8. Great Company

   Feb 11, 2022 - Accounting Managing directorin Arlington, VA

   Recommend

   CEO Blessing

   Business Outlook

   Pros

   HEI cares about all of their associates and they are constantly monitoring trends and changes in our industry. They have fabricated changes this year that will do good associates both in their piece of work and personal lives. HEI Loves is their motto and they are living up to this in a big way!

   Cons

   As will all industries, the hotel manufacture can outcome in burnout. Sometimes we are stretched beyond our means merely they are working to minimize this stress on usa.

9. Electric current Employee, less than 1 year

   Caring Company

   Mar 1, 2022 - Marketing Director

   Recommend

   CEO Approval

   Concern Outlook

   Pros

   Nifty visitor with an ever-growing benefit programme which shows they care for their employees. They provide good communication and expectations are manageable.

   Cons

   Similar many companies during the pandemic, particularly hospitality, staffing is short and then some people habiliment many hats and there's a lot to do.

10. An incredible civilization!

    Jan 10, 2022 - Area Managing Managerin Washington, DC

    Recommend

    CEO Approval

    Business Outlook

    Pros

    HEI continues to innovate and invest in its people while rapidly growing its portfolio; potent promote-from-within culture, awesome senior leadership, passion for diversity and inclusion, employing veterans and advancing more women to GM positions! The visitor is like a family both from the corporate level to the property teams. All of the benefits were enhanced this year to allow employees to find a improve balance between work and life and ameliorate support our families. Truly a caring culture!!

    Cons

    You have to be a easily-on leader who enjoys spending time in the operation working directly with your team (not in your role), work efficiently and strong at adapting to constant modify; these are not really negatives!

    We really appreciate you taking the time to write this well thought out review! Your feedback means a great deal to us and it's always extremely rewarding to read reviews like this ane. We tin not thank y'all enough for your aid with making HEI as successful as information technology is. Thank you for your loyalty and hard piece of work with the company!

HEI Hotels & Resorts Reviews FAQs

HEI Hotels & Resorts has an overall rating of four.i out of 5, based on over 564 reviews left anonymously by employees. 76% of employees would recommend working at HEI Hotels & Resorts to a friend and 75% have a positive outlook for the business. This rating has improved past 13% over the terminal 12 months.

According to anonymously submitted Glassdoor reviews, HEI Hotels & Resorts employees rate their bounty and benefits as 4.2 out of v. Detect out more about salaries and benefits at HEI Hotels & Resorts. This rating has improved by 15% over the last 12 months.

76% of HEI Hotels & Resorts employees would recommend working there to a friend based on Glassdoor reviews. Employees too rated HEI Hotels & Resorts 3.7 out of v for work life balance, 4.0 for civilization and values and 4.ane for career opportunities.

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Source: https://www.glassdoor.com/Reviews/HEI-Hotels-and-Resorts-Reviews-E292679.htm

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